Tourism Hospitality

Tourism Hospitality: This focus area delves into the seamless integration of tourism services with hospitality management to enhance guest experiences. This project covers the principles and practices of hospitality management, focusing on creating exceptional customer experiences in tourism-related businesses. Students explore the key elements of hospitality service, including guest relations, quality standards, and service innovation. Emphasis is placed on understanding customer expectations and managing diverse hospitality environments. The course prepares students for leadership roles in hotels, resorts, restaurants, and other tourism oriented hospitality sectors.

ILO 1 (Digital Skills) The student responsibly uses information technology and sourcing techniques on a small scale, to collect and share data and content. ILO 2 (Sustainability skills) The student thinks and works in a sustainable way within the work and living environment. ILO 3 (Social / cultural skills) The student learns and applies hospitality and inclusivity principles in a limited complex context and shows personal leadership by determining his/her own position regarding ethics and social- cultural responsibility. ILO 4 (Resilience skills) The student shows personal leadership by acting resilient and agile, reflects on one's own behavior and has the attitude to take up challenges in a personaland intercultural team context. ILO 5 (Research skills) The student recognizes and analyzes simple problems in an international professional practice, performs research by making use of relevant (international) data sources and delivers a substantiated contribution to resolve these problems. ILO 6 of core task 1 (initiating and creating) The student improves or develops tourism or business products or services in a dynamic environment that create value on social, ecological, and/or economic levels. ILO 7 of core task 1 (initiating and creating) The student analyzes the broad international context and makes a first step for financial and legal feasibility for an improved tourist or business product. ILO 8 of core task 2 (marketing and advising) The student determines at a tactical level how a product, service, policy or destination, can be marketed, taking into account the consumer and international market and societal developments. ILO 9 of core task 3 (realizing and implementing) The student advises on the tactical business processes involved in the realization and/or implementation and/or marketing of new or renewed products, services, or destinations, ensuring alignment with internal conditions and involving the given stakeholders. ILO 10 of core task 3 (realizing and implementing) The student can explain the key aspects for decision-making for the realization and implementation and/or marketing and sales of new or renewed products, services, and destinations. ILO 11 of core task 4 (managing and entrepreneurship) The student knows how to effectively plan, coordinate, and monitor internal work processes to achieve efficient collaboration and employee satisfaction. ILO 12 of core task 4 (managing and entrepreneurship) The student demonstrates entrepreneurship by developing tactical proposals -for a simple case with a limited number of variables- that contribute to the growth and positioning of the organization, responding to current trends and opportunities in the tourism sector.